Effective communication requires active listening. But it is difficult to remain engaged, for the simple fact that your brain processes words 5 times faster than people speak them. This podcast provides many techniques which will dramatically improve your engagement and therefore understanding of what is said.
The topic of Communication Skills is a vast topic. It includes both visual, auditory and kinaesthetics parts which can be broken down into words or body language, touch, feeling and so on and so forth. It’s a very interesting topic and it’s something, which is very important for any executive, manager and indeed the people that work for them.
I have looked at communication skills in the past with some ideas on how to introduce people, in fact that was the very first podcast I did. We have spoken about the tone of your voice, particularly during presentations and meetings and it is valid for other situations. In some of the listening skills which I talk about that, I am going to give particular emphasis upon people who are using English as a second language, because those people need a little bit of extra help when it comes to active listening in a language which is not their mother tongue.
- The Greatest and Easiest Gift
- Listen Intently + Focus on Every Word
- Genuine Interest ( A Choice )
- Result = Feel Respected, Greater Self Esteem, Feel Important
- Problem – Our Mouth vs Our Brains
- Solution = Active Effort
- 80% Listen 20% Speak
- Speak to Clarify, Demonstrate Understanding by Paraphrasing
- How to Improve Your Focus?
- Choice of Words, Emphasis, Tone, Silences, Repetitions, Body Lanaguage
- Adopt the Listening Position – Meetings !
- Other Tricks:
- Listen in Real Time
- Listen with your Ears and Eyes ( Some say Heart too: No)
- Give Phatic Feedback but Be Comfortable with Silence
- Smile, Nod, Frown, Laugh
- Make Notes
- Don’t Interupt Unless to Encourage Bottom Line First
- Pause Before Replying
- The Above Helps Your Listening and Understanding Not the Reasons
- Feelings etc
- Too Busy / Difficult to Be Concerned about Reasons
- Practising Questions is Crucial
- In English the grammar is tough !
- It Gives others the Opportunity to Express Themselves
- Three Types of Questions:
- Open Ended Non Specific – “Tell me about…”, or “Describe…”
- Encourage Speaker to Talk, to Open up and Saves Energy
- Open Ended Specific – “Who, What, Where, When, Why”
- Acquire Specific Information
- Closed Questions
- Check Understanding
- Never Be Afraid to Ask – Don’t Ever Feel Stupid !
Gossip and/or Negativity
- Almost Everyone Gossips at Some Point
- But Given the Negative Connotation it can cause Upset and Disruption – Office Affairs
- Spreading Gossip or Negative Information Creates Resentment
- As the Boss Never be Part of It:
- Example: Extra Workload.
- Example: Old Colleagues.
- Gossip can be Professional, Helpful, Accurate and not just Rumours