Staying in Control 1

Shownotes:

Most people never have to negotiate or give a presentation on behalf of their company. Few are  required to run meetings or manage projects. Only those involved with international sales need to communicate outside of their language. So what are the professional skills that the majority of people need to know?

Interaction with international colleagues and managers, e-mailing and telephoning are the three major categories. And it is of course the last one that of telephoning which causes people the most anxiety.

This podcast breaks down into easy learnable steps how to make a telephone call in English. It will take away the anxiety that is usually associated with this skill and allow you to demonstrate that you are indeed a highly competent professional who is not restrained by the lack of English.

 

 

Why Use the Telephone

  • Impressions Count
    • World is made of impressions not of facts
    • Too Much Emailing Done – Don’t Hide
    • Relationships Count
  • The New Economy World
    • The World is Flat
    • Videoconferencing is Increasing in Use – Practice Now
    • Stepping Stone to Use the Telephone First
    • Relatively Easy to Predict

 

The Five Stages ‘You are in Control’

  • Greet and then Identifying Yourself
    • Good morning. This is Mark Olding
  • Ask to Speak to Someone
    • Could I speak to John Taylor, please?
  • Start with Small Talk
    • How are you?
    • KNOW THY PEOPLE = know what to ask.
  • Explain the Purpose of your Call
    • I am calling about the presentation
    • Could you tell me what you thought of it?
  • End the Call hopefully with Action Points
    • So I will organise the meeting for tomorrow
    • Thanks. Goodbye

 

Repetition of the Language Used

  • Good morning. This is Mark Olding
  • Could I speak to John Taylor, please?
  • I am calling about the presentation
  • Could you tell me what you thought of it?
  • So I will organise the meeting for tomorrow
  • Thanks. Goodbye

 

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