Staying In Control 2

Shownotes:

As I mentioned in part one I am sorry that I had to split this podcast into two parts. In this second part I am going to enter into the discussion of exactly which steps I would recommend to help you remain in control with telephone calls that you make.

In the future I will discuss telephone calls you receive and different aspects of that slightly more nerve raking activity but in this particular podcast I to discuss the linguistic issues which allow you to remain in control with every single telephone you make.

The fortunate thing about telephoning is that it is possible to predict it. This is one of the reasons that people say they are really nervous about making a telephone call and especially receiving a telephone call because they think they can’t predict it. And that could put them in trouble on the telephone and it is mistaken, you can predict it and I am going to show you how.

 

Why Use the Telephone

  • Impressions Count
    • World is made of impressions not of facts
    • Too Much Emailing Done – Don’t Hide
    • Relationships Count
  • The New Economy World
    • The World is Flat
    • Videoconferencing is Increasing in Use – Practice Now
    • Stepping Stone to Use the Telephone First
    • Relatively Easy to Predict

 

The Five Stages ‘You are in Control’

  • Greet and then Identifying Yourself
    • Good morning. This is Mark Olding
  • Ask to Speak to Someone
    • Could I speak to John Taylor, please?
  • Start with Small Talk
    • How are you?
    • KNOW THY PEOPLE = know what to ask.
  • Explain the Purpose of your Call
    • I am calling about the presentation
    • Could you tell me what you thought of it?
  • End the Call hopefully with Action Points
    • So I will organise the meeting for tomorrow
    • Thanks. Goodbye

 

Repetition of the Language Used

  • Good morning. This is Mark Olding
  • Could I speak to John Taylor, please?
  • I am calling about the presentation
  • Could you tell me what you thought of it?
  • So I will organise the meeting for tomorrow
  • Thanks. Goodbye

 

 

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