Telephone Success

This Podcast Answers These Questions

  1. What is Success on the Telephone?
  2. What are the stages of a telephone call?
  3. How do we use the telephone flow chart?


It is understandable that making a telephone call in a second language can cause some concern. Without the "help" of visual clues it is easy to not be perceived as you wish to be by the other person, be they clients or within the same company as your own. What this podcast does is break down the parts of a telephone call so that you may achieve some progress toward your objective. We discuss a particularly common idea of using a telephone flow chart to help, but BPiE adds several points to it that help solely the non English mother tongue speaker. The techniques discussed in the 25 mins of this podcast will support you to advance your career as well as your practical confidence in the language.

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